Return & Refund Policy

 

 

 

At McCormick & Sterling, we stand behind the quality of our products and want you to be completely confident in your purchase. That’s why we offer a 30-Day Money Back Guarantee on all non-personalized/custom items.



If you’re not fully satisfied with your purchase for any reason, you can return it within 30 days of delivery for a full refund—no questions asked. However, custom-made or personalized items (such as custom name necklaces) are not eligible for returns.




All items must be returned in their original condition—unworn, unwashed, and with all original tags and packaging included (including any boxes, certificates, and tags for jewelry). Customers are responsible for return shipping costs unless the item arrives defective or damaged, in which case we’ll cover the return shipping at no cost to you. If your order arrives damaged, defective, incorrect, or experiences significant shipping delays, we’ll gladly provide a replacement or full refund at no cost to you. 

If you have any questions before purchasing, our support team is happy to assist you. You can email us at support@mccormickandsterling.com. 

 

Return Requirements

  • Return Window: You have 30 days from the date of delivery to submit a return/refund request.

  • Condition: All items must be returned in their original condition—unworn, unwashed, and with all original tags and packaging included (including any boxes, certificates, and tags for jewelry).

  • Shipping Costs: Customers are responsible for return shipping costs unless the item arrived defective or damaged, in which case we will cover the return shipping.

  • Non-Returnable Items: Please note that certain items, such as custom-made, personalized, or perishable products, may not be eligible for returns. These types of products are made on demand, excluding them from returns. 

 

Items that do not meet these criteria may not be eligible for a refund.

 

Return Process

To initiate a return, please email us at support@mccormickandsterling.com with your order ID and full name. Our team will guide you through the process. Once we receive and inspect the returned item, we will notify you if your return has been approved or declined.

If approved, your refund will be processed back to your original payment method within 10 business days. Please note, depending on your bank or credit card provider, it may take additional time for the refund to reflect in your account.

If more than 15 business days have passed since your return was approved, and you have not received your refund, please contact us at support@mccormickandsterling.com.

Defective or Damaged Products

If you received a defective or damaged item, please contact us at support@mccormickandsterling.com within 7 days of receiving the product. Include photos or a video of the issue, and we will either send a replacement free of charge or issue a full refund.

Delayed in Transit

We strive to meet the shipping times displayed on our website, but external factors such as customs or carrier delays may occur that are completely out of our control. If your order does not arrive within 10 business days after the estimated delivery date, you can contact us for a refund.

Lost or Stolen Packages

McCormick&Sterling is not responsible for packages that are confirmed as delivered to the provided shipping address. If you experience an issue, please contact your shipping carrier. We will provide tracking information and delivery details to help resolve the matter.

Need Assistance?

If you have any questions about returns or believe your situation warrants an exception, please feel free to reach out to us at support@mccormickandsterling.com. We understand that unique circumstances may arise, and we are happy to review individual cases to see if we can accommodate your needs. 

Please note: Our emails may occasionally be directed to your spam/junk folder. We recommend checking these folders if you don't see our emails in your inbox.

Policy Abuse

McCormick&Sterling reserves the right to deny returns if we suspect misuse or abuse of our Return & Refund Policy. Any fraudulent activity or violation of these terms will result in a declined return.